EY Growth Acceleration Group - Supervising Associate in Trivandrum, India

Growth Acceleration Group - Supervising Associate

Core Business Services

Requisition # IND00AIN

Post Date Mar 09, 2018

About EY:

EY is a multinational professional services firm headquartered in London, United Kingdom. EY is one of the largest professional services firm in the world and is one of the "Big Four" professional service firms. The organization operates as a network of member firms which are separate legal entities in individual countries. It has 231,000 employees in over 700 offices around 150 countries in the world. It provides assurance (including financial audit), tax, consulting and advisory services to companies. At EY, we are committed to building a better working world — with increased trust and confidence in business, sustainable growth, development of talent in all its forms, and greater collaboration.

About Global Delivery Services:

The Global Delivery Services (GDS) is an important component of EY’s Vision 2020 strategy and have an ever increasing shared services footprint across the world, including five centers in India and centers in Argentina, China, Poland and the Philippines. GDS headcount is currently 20,000 and is predicted to grow to over 30,000 by 2020. GDS provides enabling services to EY member firms, Service lines, business support functions and Area / Global entities and is structured under two broad categories; Client Service and Enablement Services .

GDS Client Service is focused on providing assurance, advisory, tax, TAS, and Knowledge support to our clients around the world. Our teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

GDS Enablement Services provides cost-effective, high-skilled, and innovative services to support EY's global and local enablement teams. Markets, BMC Agency, Learning Solution Services, Administration and Workplace Services (AWS), Finance and Accounting Services (F&A), Risk Management Services (RMS), Procurement Services, Talent Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Role Description:

Growth Acceleration Group is responsible for driving demand through proactive engagement with GDS users globally, with a particular focus on the Regions. The function's mandate is to create and execute global GDS strategy that increases GDS revenue, grows global account penetration and improves engagement margins by focusing on

  • Account management

  • Business development / Demand Enablement

  • Marketing and Awareness

  • New services - cross service lines / functions

The role involves working with Growth Acceleration leadership team and supporting them in strategic priorities / initiatives in line function’s overall business objectives. It’s a mix of strategic and operations role with an element of supporting the leaders in team management and overall operations.

Essential Functions of the Job:

  • Working with the leadership team, the position contributes to the development and implementation of key frameworks, operate model, policies and operating protocols etc.

  • The individual needs to have a comprehensive understanding of the multiple geographies, GDS usage, value proposition, relationship matrix, operating model, business priorities, opportunities, growth drivers and inhibitors.

  • Assist in developing account plans and relationship enhancement strategies. Execute on the plan, track and report progress.

  • Ability to build and develop high-impact relationships with internal stakeholders in a cross-functional environment within GDS

  • Collaborate with reporting / business analytics function to deliver insightful reporting, improve data integrity and management, and utilize analytics to help the leadership team evaluate and drive business performance

  • Participate in monthly/ quarterly business reviews with the Account leaders and SL / CBS regional teams

  • Play a lead role in managing virtual / in-person client events by developing plans in conjunction with internal and external leadership, and drive the discussions to meet the agreed objectives.

  • Share leading practices and activities from other account/functional teams with area leadership and brainstorms go-to-market strategies

  • Ability to analyze and report on data obtained from multiple sources and to make recommendations to the leadership highlighting impact / change.

  • Ability to use a strategic, solution-oriented approach to creating interest in our unique value proposition with senior level executives

  • The role requires excellent analytical skills to analyze the business issues / challenges with a view to supporting the right decision making process

Knowledge and Skills Requirements:

  • Should be able to conceptualize / visualize business solution and deliver customized presentation, business collaterals articulating progressive value proposition to the executive level audiences and follow up with the leaders to create a competitive advantage

  • Strong relationship management skills and ability to work in a cross-functional environment

  • Must possess strong listening, oral, written, presentation, and communication and negotiation skills.

  • Comfortable interacting with senior leadership (Partner / Director level)

  • Ability to work within a matrix and virtual environment – where a “one size fits all” may not be sufficient.

  • Ability to prioritize, drive and adapt to change quickly in a fast paced environment

  • Culturally sensitive, capable of handling interactions with a “global mindset”.

  • Adopt a consultative /partnering approach with stakeholders; ability to ‘wear many hats’ on the job

  • Knowledge of management concepts / tools such as Balanced Scorecard, Benchmarking, Business Process Reengineering, Change Management, Customer Relationship Management, Business Value proposition etc.

Supervision Responsibilities:

  • The role is primarily an independent contributor role, however, the individual is work with cross functional teams.

Other Requirements:

  • Experience in account management strategic operations and project management

  • In-depth knowledge of offshoring / shared services global industry and operate model

  • Maintain an educational program to continually develop personal skills

  • Professional services firm work experience is desirable

Job Requirements:


Post Graduate


5 – 7 years

Note: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.