EY Markets_Senior Associate - Ops_ Sr Associate in Trivandrum, India

MarketsSenior Associate - Ops Sr Associate

Core Business Services

Requisition # IND00AY9

Post Date May 14, 2018

Education: Any Graduate

Experience

• 6-10 years of experience.

Job Brief

Join our GDS Market Operations team and you will help support the important business enablement functions that keep our organization running strong. As a Market Operations professional, you will work across teams both onshore and offshore to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

The team provides business support to the top executives of EY in their client engagement through strategic mobile apps. The team also supports EY Velocity which is a global platformtargeted at founders, CEOs and leadership teams of established start-ups and scale-up businesses to enable entrepreneurs to make informed decisions, reach better outcomes, faster.

Role Brief

The successful candidate will be expected to cater to the global client base by:

  • Responding promptly to user queries (through email / phone / Skype)

  • Creating MI reports as per client requests.

  • Conducting system or application tests as required

  • Content maintenance in the apps/tools supported by the team

  • Manage access to the apps/tools supported by the team

  • Primary level trouble shooting and escalating issues to IT teams within the firms Service Management Systems.

  • Escalating to the relevant authorities when issues are not resolved within the defined time frame

  • Moderate content posted on start-up community chat rooms

  • Working in any one of the three rotational shifts as the team provides 24 hour cover during weekdays.

Requirements for the job :

  • Excellent written and verbal communication skills.

  • Team player with good inter-personal skills.

  • Strong analytical skills.

  • Experience in working with MS Excel, MS Word and MS PowerPoint.

  • Proactive approach with attention to detail.

  • Willingness to work in shifts

  • Ability to work without supervision