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EY STS - Email Security Support Engineer EMEIA in Trivandrum, India

STS - Email Security Support Engineer EMEIA

Core Business Services

Requisition # TVM0028C

Post Date Jun 30, 2021

Security Technology - Email Security – Support Engineer

EY Technology

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently and securely. We have more than 300,000 people in more than 160 countries, all of whom rely on secure technology to be able to do their job every day. Everything we use as a firm depends on our security mindset. Our laptops, our mobile devices, connecting our people to our clients, enabling hundreds of internal tools for us and external solutions delivered to our clients is only successful with effective people leading the cause. Securing technology is our passion please join us and show us your passion.

The opportunity

We are looking for an Email Security Support Engineer, who will become part of our Security Technology Operations team. In this role you will be involved in managing and coordinating activities related to email technologies, business drivers and most importantly security posture. In this role you will have the opportunity to stand up new technologies and work with internal and external groups to ensure the related systems are secure and robust.

Your key Responsibilities

You will likely spend most of your time supporting the run state of our email security technologies. You will also the remainder of time bringing operational expertise into efforts which introduce new technologies and upgrade current ones.

  • Provide technical oversight of Information Security technologies that fall under the team’s responsibilities, confirming they are operating within agreed service levels and at peak possible performance

  • Manage, drive and coordinate planned maintenance activities as well as the standardization and automation of processes and procedures for Information Security technologies.

  • Represent the team in specific Project activities, including leading projects and managing the activity of others towards successful completion.

  • Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders

  • The role will require to be in an OnCall rotation for escalation of production-related issues

Skills and attributes for success

We are interested in people who bring in operational experience in large environment having performed detailed troubleshooting of issues, by using their analytical skills and collaborating with other technical teams, stakeholders and internal and external customers. As a successful candidate you will have functional and/or technical experience in supporting endpoint security technologies including detailed knowledge of the following: DMARC, DKIM, SPF, SMTP, sMIME, TLS., and other relevant technology.

To qualify for the role, you must have

  • Approximately 5-7 years of experience in managing Internet Mail systems and Security, including demonstratable knowledge of messaging platforms and interactions

  • The ability to train & coach staff in technical processes and practices.

  • Several years’ experience working in a large global virtual environment

  • Strong English language skills – written and verbal

Ideally, you’ll also have

  • Bachelors degree in computer related field or equivalent work experience.

  • Information Technology Infrastructure Library (ITIL v2 or v3 Foundations training) (preferred)

  • GSEC/CISSP or other security related generalist certification from ISC2 or GIAC

  • Experience in project management, service introduction, and service readiness

What we look for

This role is perfect for you, if you have excellent problem solving, decision making and communication skills.

We are looking for people who are comfortable working with culturally diverse on/offshore team members, able to react appropriately during stressful and ambiguous situations.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.