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EY Talent Services_GDS India Core HR _Senior Associate in Trivandrum, India

Talent Services_GDS India Core HR _Senior Associate

Core Business Services

Requisition # TVM000KW

Post Date Apr 12, 2019

As a Team member in the Talent Services Core HR team you will be responsible to support employee inquiries.

Client responsibilities

  • Attends to employees inquiries as assigned (including inquiries or requests via telephone, chat or email) in accordance with established policies and procedures

  • Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

  • Consolidating and Providing Payroll input to Finance team

  • Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

  • Work on other HR operational support activities.

  • Completing all assignments & ensuring quality keeping the timeliness.

  • Identifies potential areas for process improvements and makes recommendations to Supervisor

People responsibilities

  • Contribute individually, being a role model to others

  • Coach and mentor junior peers when called upon to do so

  • Understand and follow workplace policies and procedures

Skills Requirements

  • Graduate/Postgraduate in any discipline

  • 5-8 yrs experience in an HR Operations

  • Experience in consolidating and providing Payroll input

  • Should be Proficient in MS office suite (MS Excel) & Analytical skills

  • Strong communication skills

  • High attention to detail

  • Client serving mind set

  • Hard working, be able to stay focused when doing repetitive work, and remain calm during challenging assignments.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.