EY Talent Services_HR Contact Center_Senior Associate in Trivandrum, India

Talent ServicesHR Contact CenterSenior Associate

Core Business Services

Requisition # IND00B5Q

Post Date Jun 13, 2018

As a Team member in the Talent Services Core HR – Contact Centre team you will be responsible to support employee inquiries.

Client responsibilities

  • Attends to employees inquiries as assigned (including inquiries or requests via telephone, chat or email) in accordance with established policies and procedures

  • Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

  • Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

  • Work on other HR operational support activities.

  • Completing all assignments & ensuring quality keeping the timeliness.

  • Identifies potential areas for process improvements and makes recommendations to Supervisor

People responsibilities

  • Contribute individually, being a role model to others

  • Coach and mentor junior peers when called upon to do so

  • Understand and follow workplace policies and procedures

Skills Requirements

  • Graduate/Postgraduate in any discipline

  • 5- 7 yrs experience preferably in an HR Contact Centre/HR Helpdesk/ Call center experience

  • Should be Proficient in MS office suite (MS Excel) & Analytical skills

  • Strong communication skills

  • High attention to detail, clarity

  • Client serving mind set

  • Hard working, be able to stay focused when doing repetitive work, and remain calm during challenging assignments.

  • Experience with HR Contact Centre shared services would be an added advantage