EY Talent Services_HR Contact Center_Senior Associate in Trivandrum, India
Talent ServicesHR Contact CenterSenior Associate
Core Business Services
Requisition # IND00B5Q
Post Date Jun 13, 2018
As a Team member in the Talent Services Core HR – Contact Centre team you will be responsible to support employee inquiries.
Attends to employees inquiries as assigned (including inquiries or requests via telephone, chat or email) in accordance with established policies and procedures
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Work on other HR operational support activities.
Completing all assignments & ensuring quality keeping the timeliness.
Identifies potential areas for process improvements and makes recommendations to Supervisor
Contribute individually, being a role model to others
Coach and mentor junior peers when called upon to do so
Understand and follow workplace policies and procedures
Graduate/Postgraduate in any discipline
5- 7 yrs experience preferably in an HR Contact Centre/HR Helpdesk/ Call center experience
Should be Proficient in MS office suite (MS Excel) & Analytical skills
Strong communication skills
High attention to detail, clarity
Client serving mind set
Hard working, be able to stay focused when doing repetitive work, and remain calm during challenging assignments.
Experience with HR Contact Centre shared services would be an added advantage