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EY IAM Analyst - EY Global Delivery Service in Argentina

IAM Analyst - EY Global Delivery Service

Core Business Services

Requisition # ARG003MT

Post Date Mar 11, 2021

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

Identity & Access Management – Infosec

Identity and access management provides generally services globally to all countries. Identity and access management (IAM) is the process used in businesses and organizations to grant or deny employees and others authorization to secure systems. IAM is an integration of workflow systems that involves organizational think tanks who analyze and make security systems work effectively. Policies, procedures, protocols and processes are all linked to IAM. Identity and security applications are also important considerations. IAM verifies user access requests and either grants or denies permission to protected company materials. It also deals with various administrative functions including password problems and helps oversees employee identity management. Standards and applications of IAM include the maintenance of user life cycles, various application accesses and singular logons.

The opportunity

The Identity and Access Management (IAM) Specialist develops, implements, and manages secure user account and access administration processes in accordance with Information Security policies and procedures. This individual coordinate operational activities and provides advanced user account and access management support and consultation. The role maintains proper adherence to the terms of the Service Level Agreements (SLA) and Operational Level Agreements (OLAs) as well as the specific directives guiding an end user’s security clearance. Anticipates technology support related to digital identities, access control and associated technology issues and drives improvements. Coordinates operational activities of their region-based team, provides advanced operational support, consultation and follow-up on the services in scope for the function aligned to, responds to customer inquiries, and works with other Regional Leads to coordinate activities globally, acts as a liaison between the team and the Functional Global Lead. This position is regional in scope, managing activities of a team that provides global services to all EY member countries.

Your key responsibilities

  • Acts as team primary escalation point for difficult problems and complex inquiries.

  • Mentors and helps train support staff.

  • Leads activities and initiatives related to Identity and Access Management.

  • Foster inclusiveness and participation from all team members.

  • Apply analytical and problem-solving abilities to review complex and conflicting IAM issues

  • Complete proper root cause analysis to identify, confirm and address recurring incidents/problems to improve IAM processes or prevent future occurrence of end user access issues

  • Recommend and implement solutions based on customer requests and leadership direction

  • Maintain a strong knowledge of Active Directory, SailPoint and Microsoft Identity Manager technologies related to user or group provisioning and identity life cycle management.

  • Leverage understanding of core business service lines and operating environment within EY to provide advanced level analyses, support reporting needs or to identify IAM improvement opportunities in areas such as automation or inconsistent global policies.

  • Ready to work on flexible shift and timings.

Skills and attributes for success

  • Exhibits advanced strong interpersonal, communication, consultative, and people management skills.

  • Demonstrates ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced and highly challenging environment

  • Possesses ability to effectively work with customers and management personnel on all levels, business areas and across cultures.

  • Obtains knowledge of latest trends in technology risk assessment, information security, procedures, methodologies, and best practices.

  • Provide a high level of process and procedure expertise and support for risk assessments.

  • Grasp new security concepts quickly and be able to convey these in simple terms, using relevant and meaningful language within the group or during presentations to non-technical resources.

  • Advanced knowledge of EY’s desktop environment (PC applications, standard software, mobile devices, Telephony, network, servers and general connectivity) as well as security access functions.

  • Advanced knowledge on Microsoft Active Directory (Windows 2008/2012 Directory Services), SailPoint, Oracle Identity Manager (OIM), RSA and other multifactor authentication technologies be added advantage. Technologies related to user/group provisioning to effectively provide for core user identity management.

  • Basic knowledge on Azure AD, Forefront Identity Management (FIM) / Microsoft Identity Manager (MIM), Active Directory Federation Services (ADFS), SAML, web Single Sign-on (SSO) will be an added advantage.

  • Strong oral and written communication skills in the English language to work effectively with end users and IT peers.

To qualify for the role, you must have

  • Bachelor’s degree in Computer Science or a related discipline, or equivalent work experience.

  • Any professional certifications like ITIL, MCITP will be an added advantage.

  • Approximately 5-10 years of security administration experience in support of IT products or security administration and working knowledge of large IT organization operations.

  • 2 years prior supervisory experience.

Ideally, you’ll also have

  • Ability to effectively work with customers and management personnel on all levels, business areas and across cultures.

  • Knowledge of latest trends in information security, procedures, methodologies, and best practices will be added advantage.

  • High level of process and procedure expertise and support for risk assessments.

What we look for

  • A high degree of independence

  • Ability to grasp new security concepts quickly and be able to convey these in simple terms, using relevant and meaningful language within the group or during presentations to both technical and non-technical resources

  • Potential to lead activities and initiatives related to Identity and Access Management.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to be an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.

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