EY Knowledge Manager in Argentina
Core Business Services
Requisition # ARG001SB
Post Date Oct 29, 2018
The Knowledge Manager is responsible for understanding and upholding the knowledge management standards and approach by contributing to and executing the knowledge plan for a domain (service line, industry market). This includes timely delivery of community, content, and culture activities as set out in the domain’s integrated knowledge plan and as defined by EY’s standard knowledge products & services.
This position will contribute to knowledge management transformation, innovation and service excellence programs and contribute to the development of knowledge management standards, methods and enablers to support consistent, end-to-end service execution. This position will contribute to the development and deployment of knowledge management skills development and career management.
Within Knowledge Services this position will understand the domain’s business priorities to define and execute the content sourcing and harvesting plan, develop and manage Discover site and communities, and ensure consistency with content and community standards. This position will monitor the quality of the content collection against the agreed standards. This position will lead quarterly site reviews and facilitate conversations with the Research & Insights Knowledge Manager on any post review actions and will be responsible for executing any content updates or refreshes as part of the Discover sustain plan. This position will contribute to global culture, awareness and learning programs and make recommendations for continuous process improvement.
What are you going to do?
Contribute to knowledge management transformation, innovation and service excellence programs, while creating a culture of continuous improvement within the team
Contribute to and manage standards, methods and enablers to support the consistent, end to end service execution of content, culture and community, while adhering to functional and GDS KPIs
Use analytics and common reporting to measure the quality and success of the knowledge management end to end service
Provide performance feedback, and recommendations based on achievement of knowledge management standards and expectations
Contextualize and align all projects and actions to the EY Knowledge and Knowledge transformation priorities
Ongoing evaluation of knowledge value to the domain
Objective maturity assessment of the domain to provide recommendations for additional enhancements
Engage key stakeholders and deliver effective change and progress the knowledge culture
Champion an innovation mindset to transform the way knowledge is delivered and accessed
Conducts content gap analysis, define targets, and executes automated content harvesting tools
Evaluate analytics and report on success measures; elevate recommendations for plan iteration
Validate collection health against standards Discover and EY standards; makes recommendations to improve content health
Conduct quarterly site reviews and executes basic remediation in alignment with defined standards. Facilitate discussions with R&I KMs and BCOs to agree next steps for major items.
Program and manage major site updates / re-design efforts and Discover suite sustain plan (including project management, wireframing and content)
Contribute to the execution of successful firm-wide culture programs and global awareness activities that are aligned to the Discover suite that drive behavior change across EY, for the aligned domain
Support and enable the build and deployment of networks and communities of interest (leveraging SharePoint and Yammer) where use cases meet required criteria and in line with the domain community plan.
What do we need from you?
Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)
Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business
Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
Consultative mindset and integrated teaming approach to service delivery
Ability to communicate and influence effectively to lead change with people on a global basis
Strong executive presence and demonstrated success in building relationships at a senior level
Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains
Strong project management skills and experience in leading complex programs and projects to achieve milestones and objectives
Excellent verbal and written communications skills
Advanced skills in Word, Excel, PowerPoint and SharePoint
Shift : Monday to Friday 9-6PM
EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.