EY L2 Support in Argentina
Core Business Services
Requisition # ARG001AW
Post Date Feb 06, 2018
EY is looking for a L2 Support !
What do we need from you?
· Cloud Hosting (environment and applications support), SQL DBA (backend, queries, scripts, performance) experience, AD, user identity management/user access, .NET, powershell scripting
· Dedicated L2 function, including
· Field ServiceNow Tickets for EYV from EYV L1 Helpdesk
· Develop effective call management including logging, monitoring / updating, prioritizing and resolving calls in a timely fashion
· Address service requests and resolve incident throughEYVknowledge articles, deployment guides and experience where possible
· Coordinate ticket / incident resolution across functions
· Escalate toEYVL3 role if needed
Shift : Monday to Friday 9-6PM
EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.