EY Network Incident Specialist in Argentina

Network Incident Specialist

Core Business Services

Requisition # ARG001BJ

Post Date Mar 09, 2018

EY is looking for a Network Incident Specialist!

What are you going to do?

· Gather Network Infrastructure inventory and cost information

· Build Baseline from inventory provided by EY

· Determine location of Internet access locations

· Document and confirm CPE Technical Requirements

· Document and confirm Operational Support Requirements

· Confirm bandwidth requirements based on utilization statistics provided by EY

· Document and confirm Operational Support Requirements

· Recommend bidders (Bandwidth, Support)

· Build Bid Package Ready

· Maintaining relationship with Network teams (Network, Security)

· Feed SharePoint with technical & financial information.

· Be able to have technical understanding and discussions with Telco´s (mostly in English)

· Enable standardization of processes and working practices as they relate to the link deployments.

· Ability to perform link deployments & troubleshooting if necessary.

· Maintaining an excellent relationship with technical teams (Cloud, Networks, Security)

· Report metrics, issues & results on a timely manner.

· Ensure team adherence to established processes.

· Implement process improvement plans including training, shift left activities and identification of automation candidates to Network Specialist team.

· Seek out solutions to technical questions and service support inconsistencies.

· Provide technical triage and resolution steps for new applications/services.

· Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices.

· Coach and develop more junior members of the Network Incident track team by:

· Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement.

· Providing constructive feedback tailored to each person’s style and environment.

· Adopting appropriate coaching techniques to meet the various needs of team members.

· Recommending development activities tailored to each team member’s needs and learning style.

What do we need from you?

· It is expected that the Network Specialist will take a systematic approach, considering all relevant data and be able to report decisions regarding all aspects of an implementation.

· Ability to work well in high pressure environment whilst maintaining focus and sense of urgency.

· Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds

· Ability to multitask time critical tasks whilst maintaining highest levels of quality

· Demonstrate influencing skills that address the varied interests and individual style of others, recognizing people have different sources of motivation.

· Ability to develop working relationships across all levels within IT services

· Familiarization of current IT infrastructure and application technology.

· Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management.

· Strong listening, written and verbal communication skills.

· Good analytical and organizational skills.

· Bachelor's degree in Computer Science or a related discipline

· Or 1-3 years’ experience in the field.

· Good technical background with understanding of large complex infrastructure

· Experience working with IT requirements of a global firm


· Experience of ITIL Major Incident Management and coordination in a large organization

· CCNA on Network infrastructure

· ITIL foundations

· Experience in large projects or implementations

· Experience in a large complex Network infrastructure

· Master's Degree in Computer Science or a related discipline

Shift : Monday to Friday 9-6PM

Location: Microcentro

EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.