EY Facility Assistant in Belgium

Facility Assistant

Core Business Services

Requisition # BEL001HJ

Post Date Mar 13, 2019

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. This is what makes us different, and renders working here a unique, lifetime experience.

The opportunity

As our future Facilities Colleague you will be the first line contact for all facilities related inquiries from your customers: employees, suppliers and visitors. In this role you will work in close collaboration with the other members of the Facilities team.

Key responsibilities

  • In this role you will treat, guide, answer and solve incoming customers enquiries (mail / phone / visits / …) in the best customer focused way (professional – consistent – polite), aiming at first time resolution and respecting EY processes, policies and practices.

  • You will interact with suppliers, visiting the Facilities Service Desk, on a daily basis.

  • You will perform administrative tasks such as:

  • Operational follow-up of the access control system and granting access control;

  • Managing incoming / outgoing mail;

  • Handle mobility topics (requesting public transport subscriptions, follow-up on issues with regards to parking )

  • Check incoming invoices etc.

  • Registration of incoming parcels and packages.

  • Maintaining the facilities manual.

  • Writing content for internal communication.

  • You will liaise with the other facilities colleagues to ensure end-to-end handling and optimal customer experience during the whole journey of customers.

  • Analyse data and prepares ad hoc reports.

  • You are able to understand and use the functionalities of Facilities tools & applications in order to handle issues customers might experience with them.

Your profile

  • You hold a degree in administration or have at least 2 years of experience in a similar role.

  • A first experience in a support role, working at a customer desk / front office is a big plus.

  • You are customer focused, service minded and on top of that a true problem solver.

  • You possess great communication skills and will converse in a diplomatic but assertive/persuasive manner.

  • You have a professional approach and are oriented to quality improvement.

  • Last but not least, you are a veritable team player. At EY we put emphasis on teamwork and value integrity highly.

  • You are fluent in French/Dutch and English since you will support clients from all nationalities.

Our offer

  • You will start a career in this internal position at EY Diegem where focus lies on personal development.

  • You will work in an international organization, whose core business is permanent innovation and digitalization, therefore our communication lines are short so we remain agile.

  • We are proud of our flexible working arrangements. This way, we will support you to build a successful career without you having to sacrifice your personal priorities.

  • We offer you an attractive remuneration package (competitive salary and extensive fringe benefits: meal vouchers, smart phone, health insurance, pension plan, company restaurant etc.).

  • At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate on the basis of race, religion, gender, sexual orientation, or disability status.

At EY, the spotlight is on our people. You are empowered to build your expertise and explore the world so that you can innovate and challenge the status quo.

Because Building a better working world begins here.

This is what makes us different, and renders working here a unique, lifetime experience.

We are one international, connected team, with one purpose. We are EY.

Your dream career begins here.