EY Jobs

Product Lead - Deal Solution Designer

Core Business Services

Requisition # GER000PA

Post Date Dec 13, 2020

Product Lead - Deal Solution Designer

Rank: Associate Director

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

The selected candidate will:

• accountable for the end-to-end delivery of programs and projects to meet customer needs

• responsible for client relationships across their span of control within CT Managed Services Delivery

• responsible for the relationships with the clients on EY managed services landscape.

• report to the Service Management leadership in CT Managed services delivery

Your key responsibilities

• Maintain end-to-end accountability for client satisfaction and overall delivery excellence within specific managed service offerings/engagement.

• Responsible for coordinating the firm’s provision of services to clients.

• Assist top management in the development of service plans and policies.

• Ensure that such plans and policies are followed in delivering services to clients.

• Ensure highest level of operational service to clients by coordinating the activities of the service delivery teams across all areas of services.

• Drive execution of service management, change control, and continuous improvements, to ensure client satisfaction, cost minimization and profit maximization.

• Manage customers’ complaints/inquiries and work towards offering solutions. Also, continuously improving the delivery model and service delivery strategy.

• Interact with deal teams and architects to transition the clients’ business processes and effectively manage the day to day operations.

Skills and attributes for success

• Must be able to work effectively within a matrix organization – balancing the needs of the Client, Service Lines, Global Managed Services and Client Technology organizations

• Must be able to identify appropriate service offerings to meet the client’s needs

• Must make decisions, such as prioritize relationships to develop, negotiate with clients and overcome obstacles efficiently

• Demonstrate, by example, in-depth knowledge of the service management industry best practices

• Manage multiple teams to deliver services in alignment with customer needs with transparency to CT Managed services and client stakeholders.

• Identify, manage and resolve complex issues, preventing escalations, where possible

• Manage, negotiate and resolve project risks effectively

To qualify for the role, you must have

• BS/MS in Computer Science, Engineering, Management or a related field.

• Certifications on ITIL V3/V4 (at least foundation level)

• Project/delivery management certifications such as PMP or PRINCE2

• 15+ years of enterprise software development project and service delivery.

• Proven track record of delivering a collection projects and products for a portfolio size of $5M - $10M

• 15+ years of project/service delivery and client relationship management in a technology environment

• Proven Agile DevOps delivery excellence and ability of successfully managing multiple complex projects at a global and regional level alike.

• Strong knowledge on service management framework such as ITIL (a minimum of foundation level certification in ITIL V3 or V4 - preferred)

• Strong leadership qualities with a passion for building high performing teams and successfully lead large, diverse, distributed and virtual teams.

• Good business acumen and ability to negotiate with business partners.

• Ability to highlight and drive issues from identification to resolution.

• Flexibility to work during off hours to engage with the team in US.

• Outstanding listening, oral and written communication skills.

• Detail oriented and able to deliver within very exact timelines.

• Creative and analytical problem solving.

• Possess knowledge of security & privacy measure.

• Sophisticated presentation skills.

• Hands-on experience on project/delivery costing & finance.

• Demonstrable ability to lead to targets and meet cost constraints.

• Strong customer orientation and able to manage customer expectations

• Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality

• Building trust with senior stakeholders in times of pressure.

• Excellent communication and networking skills – able to effectively manage and influence senior leaders as well as a broad range of stakeholders

• Ability to manage risk, and encourage strategic risk management-based delivery in others to manage expectations and communicate effectively

• Ability to develop strategic plans and translate them to actionable roadmaps

• Good financial and people leadership skills

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

Ideally, you’ll also have

• Limited travelling requirements - international and domestic travel.

• Hands-on experience in any of SAP S/4HANA, SAP Cloud Platform, Microsoft Azure, AWS shall be preferred.

• Knowledge on topics like Data Analytics, Enterprise Data Strategy & Machine Learning good to have.

What we look for

• A self-starter, independent-thinker, curious and creative person with ambition and passion

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.