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EY Resource Deployment Consultant - UK&I - Tax - Permanent - UK Wide in United Kingdom

Resource Deployment Consultant - UK&I - Tax - Permanent - UK Wide

Core Business Services

Requisition # UNI00HKV

Post Date Mar 22, 2021

In this pivotal role, you will be part of UK&I Resource Management which is recognised as an integral enabler to the growth of business.

The opportunity

The Resource Deployment Consultant is a key member of the Tax Service Line Resource Deployment team and wider UK&I Resource Deployment network. The role encompasses the following:

  • Ensure optimal TAX demand and supply management for resource deployment within a SL

  • Use knowledge of clients and their capability requirements combined with an understanding of skills and career aspirations of individuals to make resourcing decisions

  • Manage the bench/capacity and identify creative opportunities to optimise productivity and profitability for the TAX Service Line

  • Act as the first point of contact for resourcing conflicts and issues, escalating to the Resource Deployment Manager as per protocols

In addition to the duties described in the RDC JD, there is an opportunity to continue the drive for business and behaviour change process in TAX and have a “voice” in key meetings. Additional value add activities for the RDC described below:

  • Manage Resourcing performance, ensuring TAX are achieving key KPIs and actioning any strategic requirements across wider TAX

  • Facilitate further adoption of MERA updates driven by the technical team

  • Directly Line Manage an RDA and their Resourcing portfolio within TAX

  • Chair team meetings with Team Leads (ADs and Directors) to ensure optimum utilisation of their respective teams

  • Lead on significant SSL Resourcing initiatives

  • Lead Resourcing and Operations meetings; partnering with the Senior Operations Manager to ensure a continued high delivery of all operational requirements

  • Manage the weekly Forecasting for the Competency, delivering an update to TAX Leadership on a weekly basis

  • Co-Lead regular meetings with Partners discussing their teams and topics such as Utilisation, Capacity, Wellbeing, D&I etc.

  • Lead on the comms sent out to TAX Leadership and key resourcing messaging on capacity and utilisation

  • Input into key strategic decisions across the Competency

Reports to the Resource Deployment Manager

Your key responsibilities

Drive and manage resourcing performance

  • Analyses and takes actions on SSL resourcing performance to Resource Deployment Manager

  • Drives Retain versus Actual variance interventionsas identified from Centre of Excellence (CoE) analytics

  • Weekly review of prior week performance using CoE analytics

  • Share SSL business performance and discuss trends, interventions and actions to improve results with your SL Resource Deployment Manager to inform Strategic Resource Lead and SL Leadership

  • Track productivity targets with SSL teams to drive performance

  • Champion Retain accuracy and delegation to offshore team

  • Oversight of non-chargeable activity e.g. holiday approval

  • Action non-chargeable and authorised projects insights and highlighting areas of concern to SSL Leadership

Manage demand and supply

  • Ensure optimal demand and supply management for resource deployment within a SSL

  • Dealing with clashes

  • Manage shortages and complexities from demand requests

  • Source wider resourcing solutions to address fungible shortages and capacity

  • Manage day to day resourcing escalations and issues

  • Challenge the commercial drivers of the resourcing decisions

  • Understand the bench/capacity and align appropriate actions

  • Influencing near and offshoring resource solutions to engagement teams

  • Implement supply initiatives

  • Regular review of resource allocation

  • Ensuring client teams are backfilled when faced with a leaver or move

  • Regular stakeholder engagement

  • Understand skills landscape and escalate skill shortages/excess to Resource Deployment Manager

  • Inform Resource Deployment Manager of hot spots impacting short-term over or under supply of resources and execute actions to address within your area

  • Understanding SSL pipeline and reflecting probability

  • Work with Resource Deployment Manager/Lead on key accounts to understand future resourcing

Deliver Experience Management

  • Understand client handler skills and career aspirations

  • Maintain skills database

  • Applying a D&I lens on all resourcing decisions

  • Understanding Counsellor Connect feedback todrive the right experiences for client facing team

  • Ensuring underperformers are given access to appropriate experiences

  • Ensuring new joiners are allocated onto chargeable work

  • Manage the rotation of resourcing e.g. SL rotation schemes

  • Provide a Resource Management induction to all technical new joiners

Create an Exceptional Team

  • Participate in Resource Management team meetings, performance development requirements and training to develop the function

  • Participate in UK&I Resourcing team projects

  • Buddy for new joiners

Skills and attributes for success

  • Ability to demonstrate business insight to make effective resourcing decisions e.g. right capabilities, skills mix, logistics to optimise performance of productivity and profitability

  • Ability to think quickly, work under pressure to meet competing demands

  • Confident and resilient to deal with challenges from people within the business

  • Strong stakeholder management capability to effectively influence Engagement Partners, Directors and Managers on resourcing solutions

  • Exercises good judgement, knows when to flag issues and when to deal with independently

To qualify for the role you must have

  • The ideal candidate should have considerable experience in commercial resourcing, recruitment or operations environment that can demonstrate adaptability to the role

Ideally, you’ll also have

  • Professional services experience

What we look for

You will have excellent communication and interpersonal skills, plus an ability to build mutually beneficial relationships with clients and colleagues from a range of backgrounds and cultures based on knowledge, experience and personal values.

We are looking for a driven, organised, conscientious and analytical individual with proven leadership skills working with demanding and senior stakeholders.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support and coaching from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.