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EY Experience Management (Resource Management) Associate in Philippines

Experience Management (Resource Management) Associate

Consulting

Requisition # PHI004MP

Post Date Feb 09, 2021

Essential Functions of the Job:

  • Provides pertinent resource planning details and analysis to assist in supporting Competency / GTH Region fiscal planning activities.

  • Coordinates with Recruitment and L&D team in supporting the on-boarding process for both campus and experienced hires into the service line.

  • Makes sure that client serving professionals (CSPs) are scheduled on the appropriate engagements and development activities which support the CSPs career goals and objectives.

  • Responsible for complex scheduling assignments.

  • Required to work closely with multiple managers and other leaders to complete scheduling assignments.

  • Facilitates the sharing of resources and best practices for a Competency / Region

  • Proactively identifies and addresses staffing issues.

  • Provides regular communication to Experience (Resource) Management (EM) leadership regarding EM activities, reports and issues.

  • Appropriately prioritize staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations.

  • Identify performance or morale issues with client serving staff supported, address with Competency / Experience (Resource) Management leadership as needed.

  • Identify over and under-utilized personnel, be proactive in identifying additional resources to bring utilization in line with their peers.

  • Negotiate with client serving teams to shift time or create individual availability in order to meet staffing priorities for the Competency / Region.

  • Consults with assigned Experience (Resource) Managers as needed regarding issues/conflicts they cannot resolve and maintains morale and connect within the team

  • May have direct supervision and/or performance management responsibilities for team of Experience (Resource) Managers aligned to a Competency / Region

This position oversees the Experience (Resource) Management functions for a Region or Competency at GTH Advisory. Responsible for scheduling all levels and makes recommendations regarding the utilization of GTH Resources, supervises a team of Seniors’ and Staff and works closely with Stakeholders to manage demand and supply of capacity

Requirements:

  • Strong analytical skills - detail oriented

  • Proficient in the scheduling tool and other Microsoft applications.

  • Very strong communication skills, both oral and written

  • Strong organizational skills

  • Proficient at negotiation skills and conflict management

  • Strong client service focus - responsive to requests maintains a sense of urgency in resolving issues

  • Flexible in adapting to constantly changing priorities

  • Outstanding teamwork and interpersonal skills

  • Self-starter, able to work independently

  • Positive attitude and pleasant demeanor

Other Requirements:

  • Stretch as needed.

Educational qualifications and Experience:

  • Bachelor’s Degree

  • 0-2 years of experience. Open to Fresh Graduates.

Essential Functions of the Job:

  • Provides pertinent resource planning details and analysis to assist in supporting Competency / GTH Region fiscal planning activities.

  • Coordinates with Recruitment and L&D team in supporting the on-boarding process for both campus and experienced hires into the service line.

  • Makes sure that client serving professionals (CSPs) are scheduled on the appropriate engagements and development activities which support the CSPs career goals and objectives.

  • Responsible for complex scheduling assignments.

  • Required to work closely with multiple managers and other leaders to complete scheduling assignments.

  • Facilitates the sharing of resources and best practices for a Competency / Region

  • Proactively identifies and addresses staffing issues.

  • Provides regular communication to Experience (Resource) Management (EM) leadership regarding EM activities, reports and issues.

  • Appropriately prioritize staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations.

  • Identify performance or morale issues with client serving staff supported, address with Competency / Experience (Resource) Management leadership as needed.

  • Identify over and under-utilized personnel, be proactive in identifying additional resources to bring utilization in line with their peers.

  • Negotiate with client serving teams to shift time or create individual availability in order to meet staffing priorities for the Competency / Region.

  • Consults with assigned Experience (Resource) Managers as needed regarding issues/conflicts they cannot resolve and maintains morale and connect within the team

  • May have direct supervision and/or performance management responsibilities for team of Experience (Resource) Managers aligned to a Competency / Region

This position oversees the Experience (Resource) Management functions for a Region or Competency at GTH Advisory. Responsible for scheduling all levels and makes recommendations regarding the utilization of GTH Resources, supervises a team of Seniors’ and Staff and works closely with Stakeholders to manage demand and supply of capacity

Requirements:

  • Strong analytical skills - detail oriented

  • Proficient in the scheduling tool and other Microsoft applications.

  • Very strong communication skills, both oral and written

  • Strong organizational skills

  • Proficient at negotiation skills and conflict management

  • Strong client service focus - responsive to requests maintains a sense of urgency in resolving issues

  • Flexible in adapting to constantly changing priorities

  • Outstanding teamwork and interpersonal skills

  • Self-starter, able to work independently

  • Positive attitude and pleasant demeanor

Other Requirements:

  • Stretch as needed.

Educational qualifications and Experience:

  • Bachelor’s Degree

  • 0-2 years of experience. Open to Fresh Graduates.

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