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EY GDS - Talent Shared Service Core HR Associate in Philippines

GDS - Talent Shared Service Core HR Associate

Core Business Services

Requisition # PHI003Y4

Post Date 5 days ago

Job Summary

  • Talent Shared Services (TSS) is a core service line within the Global Shared Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.

  • TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centers in Dalian, China; Kerala, India and Wroclaw, Poland.

  • The TSS Associate is responsible for completing assigned HR functional transaction or work activities of Recruitment/Onboarding/Core HR in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives.

Essential Functions of the Job

  • Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures.

  • Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed.

  • Ensures all new process updates are incorporated while processing transactions.

  • Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines.

  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor.

  • Responds to emails and enquires in a timely manner.

  • Prepares and contributes to reporting as directed.

  • Actively participates and completes the performance management and development plan activities.

  • Identifies potential areas for process improvements and makes recommendations to Supervisor.

  • Assists with GDS initiatives and other projects as assigned.

  • Ensures GDS organizational policies and processes are followed.

Knowledge and Skills Requirements

  • Good communication, interpersonal skills and customer orientation; works effectively with others.

  • Command of spoken and written English.

  • Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job.

  • Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities.

  • Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions.

  • Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements.

  • Good keyboarding and data entry skills.

  • Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus.

Other Requirements

  • Flexibility in working hours to accommodate multiple time zones as needed.

  • May need to work extra hours in case of special customer requirements.

Education

  • Bachelor's degree or above from a commercial, business or HR related discipline.

Experience

  • 0 - 2+ years work experience preferred including prior Shared Services/BPO and/or HR Operations experience.
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