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EY User Experience (UX) Designer – Senior Associate in Philippines

User Experience (UX) Designer – Senior Associate

Consulting

Requisition # PHI0036D

Post Date Feb 06, 2019

JOB SUMMARY / KEY PURPOSE

Responsible for providing support in ensuring that objectives of the projects and engagements for ITA practice is met. A Senior Associate is expected to provide guidance to his/her staff during the engagement; and take on some roles of a Manager when needed.

JOB RESPONSIBILITIES

Duties and Responsibilities

  • Responsible for development of standardized UX components that will be used by the solutions delivery team

  • Support the transformation of ideas, business opportunities, research and creative vision into desirable outcomes for our users

  • Support creation of detailed wireframes, high fidelity mock-ups, information architecture diagrams, mental models, personas, usability testing stimulus, and site maps

  • Plan and conduct interviews to understand user needs, behaviors, and pain points

  • Facilitate discovery and design workshops to visualize requirements

  • Assist in the execution of projects according to the defined approach and methodology with guidance from Managers

  • Provide support in gathering data and information to understand the processes through interviews and process walkthroughs with the client counterparts

  • Conduct research and collection of relevant information and knowledge from internal resources to provide value-adding recommendations to clients

  • Contribute ideas with the team to complete and improve project output

  • Supervise and guide staff in the preparation of management reports

  • Support Managers in proposal development

  • Attend meetings with clients to understand their needs and offer relevant insights and solutions

  • Attend and participate in internal trainings

  • Complete the required and assigned web-based learnings

  • Prepare time reports in a timely manner

  • Develop positive relationship with peers, supervisors and mentors/counselors who can provide advice and support.

COMPETENCY REQUIREMENTS

Education

Bachelor’s Degree in Business, Engineering, IT, Computer Science

Relevant Experience

At least five (5) years of work experience in consulting services, and in technology and implementation-related roles (e.g., technology governance, major IT program management and support, etc.)

Certificates, Licenses, Registration

As applicable, in relation to Bachelor’s Degree completed, IT-related certifications

Core Competencies

  • Able to work effectively and efficiently in a team

  • Capable of producing quality outputs with minimal supervision

  • Able to meet tight deadlines and project timeline, and is open to working beyond office hours

  • Able to lead and coach his/her teammates

  • Capable of reviewing output of staff

  • Flexible and is willing to work in client sites within or beyond Metro Manila, and is open for secondment in other EY offices

  • Has good attitude towards work and has a strong desire to learn

  • Interested in pursuing a long-term career in ITA practice

Functional

  • Project management skills

  • Able to organize project activities and schedules in line with the approach and methodology

  • Able to monitor the accomplishment of action items

  • Able to prioritize project activities and workload accordingly when deadlines are tight

  • Able to understand and plan for the client’s expectations

  • Analytical skills

  • Able to simplify and turn complex interactions into intuitive user experience

  • Experience in journey mapping, wireframing and usability testing

  • Experience in performing fit-gap assessments on business requirements and solution functionalities

  • Able to formulate alternatives that contributes to improvements in the systems and processes

  • Experience in conducting risk analysis and management

  • Accurately identify client issues and communicate clear explanations and suggested actions to the project team

  • Understands, and is capable of performing and drawing insights from User Analytics

  • Technical skills

  • Knowledge of agile practices, design thinking, visual design, interaction design, information architecture, and design industry trends

  • Experience in iterative product design planning and development

  • Experience creating and working with design systems and/or UI pattern libraries.

  • Experience in the use of design tools such as Sketch, Invision, Axure RP, OmniGraffle, Illustrator, Photoshop, InDesign, and/or other UX and prototyping software

  • Communication skills

  • Able to communicate effectively with client counterparts through structured questioning, careful listening and delivery of fact-based findings

  • Able to present project outputs with clients

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