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EY Experience Design(UX/CX) Manager with German or French in Poland

Experience Design(UX/CX) Manager with German or French

Consulting

Requisition # POL001VQ

Post Date Jun 16, 2021

Role name and description

Experience Design Manager (CX/UX) with German or French

The opportunity

The role is for a passionate CX & UX Designer who can identify and take opportunities from Proposal to Experience Design to Visual Design to successful MVPs, Prototypes, Products & Interactions

Your key responsibilities

Assess :

  • Assess existing/ deliver new customer insights

  • VSM stakeholder session workshops

  • Map As-is process

  • Tech product deep-dive

  • Initiate backlog of future state solution

Create:

  • Vision Statement workshop

  • Customer Journey Design

  • Experience Architecture / Blueprint

Align and Deliver:

  • Stakeholder walk-throughs

  • Risk, regulatory and innovation challenger session

  • Finalisation of backlog of capabilities & epics

  • Prioritisation of epic detailed design sprints and POC Terms of Reference (if applicable)

  • Prioritise and mobilise detailed design sprints

  • Leverage design accelerators

  • Create feature, user stories and product configs

Skills and attributes for success

  • UI/ UX & Design related Client & Internal Stakeholder Engagements:

  • Act as a trusted advisor in understanding and analysing clients business requirements, UI/UX needs and aspirations

  • Collaborate with business and IT decision makers to discuss user interface requirements and brainstorm UI ideas

  • Conduct research and deconstruct our users’ digital interactions and habits.

  • Ability to employ latest Agile & Lean UX methods and work with Business, Project & Development teams to create and deliver Design, UI & UX offerings.

  • Understand the limitations of client/ internal tech stacks, ecosystems and business model and provide design advice wherever necessary.

  • RFP/ RFI & Proposals: Take ownership for writing and responding to winning Customer Experience, Design Experience & UX, Visual Design RFP/ RFI & Proposals

  • Team Management: Should have Managed & led Design & UX/ UI Teams

  • Experience in leveraging visual aids such as wireframes, storyboards and UI flow charts, to plan and present user interface designs

  • Use responsive web design to create applications that automatically conform to multiple screen sizes/devices

To qualify for the role, you must have

  • Education: Master of Business Administration and Design Thinking Certification

  • Proficiency in English and German or French (oral and written)

  • 9+ years of experience in designing CX for B2C, B2B Customer Journeys as well as Digital Products, Applications & Touchpoints.

  • An SMR in Design processes:

  • Hands on experience in identifying & building Customer Journeys (across multiple Digital & Physical touchpoints).

  • Drive Ideation, Interaction Design around Personas, new Design patterns, Innovative thinker with Human Centred Design approach

  • Established Design & Usability Strategist. Has worked with multiple Clients / Projects on improving CX, with Design solutions

  • Experience in User Research, Innovation, Remote Usability Tests, Analytics & Metrics, Heuristic Evaluations, Prototyping

  • Proven experience in Designing UI/UX across a mix of Touchpoints, Channels, Devices including Mobility (Apps), Interaction Design across Ecommerce, Web Portals/ Websites, Chatbots, Social Apps, AR/ VR Applications, Enterprise & SaaS Products.

  • Conduct usability testing to identify and fix UI issues, and gather real-world intelligence from target users

  • Tech/ Tools Skills: Should have solid hands on experience in Design Collaboration tools like Mural & Experience Design Tools including wireframe and prototyping tools viz. Axure, Adobe XD, MS Visio, Justinmind, Adobe Creative Suite programs, e.g., Photoshop, Illustrator, Flash & Flex to mockup UI elements.

  • Vertical & Industry Experience in Consumer Industries or Retail, eCommerce, Telecom, BFSI etc. or Product organisations or IT /Agency design services

Ideally, you’ll also have

  • Experience in Designing Marketing, Sales & eCommerce Journeys of B2C Consumers or B2B Customers

  • Is familiar with popular Marketing Automation & Content Management Systems (CMS), e.g., Marketing Clouds, Adobe AEM, WordPress, Joomla, Magneto, Hybris

What we look for

  • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

  • Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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