EY Knowledge Manager in Poland
Core Business Services
Requisition # POL001N5
Post Date Jan 08, 2021
EY GDS (Global Delivery Services) means 40.000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.
While global companies introduce many new services to win in the market, they often undervalue the power of building a knowledge-sharing culture inside the organization. EY Knowledge GDS is putting lots of effort to build a modern and efficient knowledge sharing environment in order to reassure, that the most valuable asset of EY - the knowledge of our client serving colleagues, is fresh and relevant and enables us to win new business.
The Knowledge Manager will be responsible for understanding and upholding the knowledge management standards and approach by contributing to and executing the knowledge plan for the leading sectors. This would include timely delivery of community, content, and culture activities as set out in the sectors integrated knowledge plan and as defined by EY’s standard knowledge products & services.
In particular, this position will:
Understand domain’s business priorities to define and execute the content sourcing and harvesting plan, develop and manage internal websites and communities, and ensure consistency with content and community standards
Monitor the quality of the content collection against the agreed standards
Lead quarterly site reviews and facilitate conversations with other Knowledge Managers on any post review actions and will be responsible for executing any content updates or refreshes as part of the sustain plan of internal websites
Contribute to global culture, awareness and learning programs and make recommendations for continuous process improvement.
Your key responsibilities:
Contributes to knowledge management transformation, innovation and service excellence programs, while creating a culture of continuous improvement within the team
Contributes to and manage standards, methods and enablers to support the consistent, end to end service execution of content, culture and community, while adhering to functional and GDS KPIs
Uses analytics and common reporting to measure the quality and success of the knowledge management end to end service
Provides performance feedback, and recommendations based on achievement of knowledge management standards and expectations
Conducts content gap analysis, define targets, and executes automated content harvesting tools
Evaluates analytics and report on success measures; elevate recommendations for plan iteration
Validates collection health against standards; makes recommendations to improve content health
Conducts quarterly site reviews and executes basic remediation in alignment with defined standards. Facilitate discussions to agree next steps for major items.
Program manages major site updates / re-design efforts and internal knowledge suite sustain plan (including project mgt., wireframing and content)
Contributes to the execution of successful firm-wide culture programs and global awareness activities that are aligned to the internal knowledge suite that drive behavior change across EY
Skills and attributes for success:
Demonstrating understanding and relevant experience in sectors
Robust understanding of knowledge management approach and its application, paired with the ability to articulate the value it brings to the business and drive buy-in and sponsorship from the business
Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
Consultative mindset and integrated teaming approach to service delivery
Ability to communicate and influence effectively to lead change with people on a global basis
Strong executive presence and demonstrated success in building relationships at a senior level
Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains - may coach, mentor, and counsel less-experienced members of the team
Strong project management skills and experience in leading complex programs and projects to achieve milestones and objectives
Excellent verbal and written communications skills
Advanced skills in Word, Excel, PowerPoint and SharePoint
10+ years of experience in the area of knowledge management
Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
Bachelor’s/University degree, preferably in business
Proficient in English, both written and verbal
Ideally, you’ll also have:
Five or more years of Business Consulting domain experience
Professional service industry experience or client-serving experience (e.g. in business development, strategy or brand, marketing and communications roles)
What we look for:
We’re interested professionals with excellent communication skills to influence effectively to lead change with people on a global basis. We look for someone with strong executive presence and demonstrated success in building relationships at a senior level.
What working at EY offers:
If you wish to work in a great working environment with opportunities to develop new skills and progress your career, have support from some of the most engaging colleagues around and also have freedom and flexibility to handle.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
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