EY On Site Support Technology Specialist - 6 months position in Singapore

On Site Support Technology Specialist - 6 months position

Core Business Services

Requisition # SIN003UC

Post Date Apr 23, 2018

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Key Responsibilities:

  • Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).

  • Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.

  • Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.

  • Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.

  • Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor.

  • Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process.

  • Assist with off-site support for firm sponsored functions/meetings.

  • Perform asset management responsibilities as assigned by supervisor.

  • Assist with IT tasks related to office moves, buildouts and relocations.

  • Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting.

  • Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents.

  • Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel.

Knowledge and skills requirements:

  • Excellent communication, interpersonal, organizational, and time management skills.

  • Excellent customer service attitude.

  • Ability to work effectively with all levels of end users and IT personnel.

  • Knowledge of ticketing systems (e.g. ServiceNow)

  • Strong troubleshooting skills

  • Experience on Video conference and Audio conference support (nice to have)

Experience

  • Approximately 1-3 years of experience in end user technology support

Education

  • A Bachelor's degree or equivalent work experience

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service while allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.