EY Advisory Services Manager- Performance Improvement - Customer - Government & Public Sector - Army Technology Engagement Sales Lead in United States

Advisory Services Manager- Performance Improvement - Customer - Government & Public Sector - Army Technology Engagement Sales Lead


Requisition # UNI00DBA

Post Date Mar 13, 2019

Today’s companies are experiencing unprecedented digital growth as digital-physical systems, powered by Internet of Things and fuelled by data, create a fully interconnected society. Increasing customer demands require companies to create a seamless experience across all channels. It’s an increasingly complex, digitized, fast-changing and interconnected world and as part of the Customer Sales & Service practice, you’ll help leading companies across industries strategize and execute on their future customer vision and experience.

The opportunity

With rapid growth across digital, we’re looking for people in a wide range of focused areas. So whether you’re interested in customer service, customer experience, sales strategy, or social selling, we have a role for you. Whichever you choose, you can expect to work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business. This is also an opportunity to get in on the ground floor as our practice expands and be a part of creating and executing a vision for the future in an entrepreneurial environment within the larger firm.

Your Key Responsibilities

In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high quality work products. As a Senior Manager and Sales Technology Engagement Lead, you will help develop the sales strategy, sales technology strategy and execution of that vision for clients.

Skills and attributes for success

  • Act as an advocate and leader in the strategic design process of projects, owning the overall sales technology strategy and execution for clients across multiple industries. Work closely with sales leadership to execute on programs that accelerate sales growth and improve overall productivity.

  • Demonstrated understanding of sales solutions, working with clients to assess their current digital technology maturity, identify gaps and shape a future technology roadmap.

  • Ability to cultivate and manage business development opportunities throughout the sales lifecycle, assuming responsibility for managing key client relationships.

  • Ability to foster an innovative and inclusive team-oriented work environment, playing a key role in mentoring junior level consultants.

To qualify for the role you must have

  • A bachelor's degree with at least 7-9 years of work experience in Sales Operations, CRM Sales Technologies, Sales Solution Architecture, Sales Channel Marketing, or Customer Experience.

  • Knowledge of key Sales CRM technology solutions (i.e. Salesforce.com, Microsoft Dynamics) and experience implementing such solutions for clients.

  • Experience with helping organizations deliver a differentiated channel experience addressing their sales needs.

  • Significant people management experience with leading project teams and managing direct reports within an organization.

  • A valid passport and US driver’s license; willingness and ability to travel estimated 80% both domestically and internationally.

Ideally, you’ll also have

  • Past experience in consulting, sales operations, sales technologies, customer sales or other relevant experience in a client facing role.

What we look for

We’re seeking passionate leaders with a strong digital vision and a desire to stay on top of both customer experience, customer service, and digital trends across all customer touchpoints and who value diversity and inclusion who team to provide our clients with innovative solutions. If you have a genuine passion for helping clients define and execute on their customer service and future sales vision, EY’s Customer Sales & Service Practice could be the next step in your professional journey.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • The opportunity to manage a portfolio of talent within a designated service line

  • A collaborative environment where everyone works together to create a better working world

  • Excellent training and development prospects, both through established programs and on-the-job training

  • An excellent team of accessible senior colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.