EY Advisory Services Manager - Performance Improvement - Financial Services - Customer Digital Technology Advisory - Adoption & Change Management in United States

Advisory Services Manager - Performance Improvement - Financial Services - Customer Digital Technology Advisory - Adoption & Change Management


Requisition # UNI00BUT

Post Date Jul 11, 2018

EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!

The opportunity

Assist our clients better align their organizations' technology infrastructures with their strategies and business objectives. We have a broad range of capabilities to enable our clients to deliver optimal marketing, sales and service that are customer focused, digital, and analytics driven. Your time will be dedicated to the Customer Digital Technology ITA Practice focused on the following financial services industries; Banking & Capital Markets, Wealth & Asset Management and Insurance. In return, you can expect leading-class learning and development tailored to your unique interests and motivations. You’ll learn all the skills, knowledge and opportunities to progress and become ready to build a better working world for our people, our clients and our communities.

Your key responsibilities

  • Building relationships is the key. You will be a high-profile contact when it comes to motivating client engagement teams with diverse skills and backgrounds by fostering an innovative and inclusive team-orientated work environment.

  • Become a credible advisor to junior consultants within the organization as well as the clients.

  • Develop and design end-to-end the change management programs for CRM implementations

  • Manage and liaise with client team to ensure appropriate resourcing and engagement around successful adoption and change management

  • Manage adoption and change management activities with your designated client, including communications, training, recognition, resistance management, change network, and adoption planning and strategy

  • Clearly articulate the vision and value of the technical transformation to all stakeholders

  • Manage and provide leadership for client and internal change management team through a successful digital transformation

To qualify for the role you must have

  • A bachelor's degree and 5 years of related work experience; or a graduate degree and approximately 4 years of related work experience

  • A degree in Psychology, Organizational Development, , or a related field; MBA or MS degree preferred

  • Experience designing and leading business or technology transformation projects, developing training, communications strategy, and executing across all change management activities

  • Proven experience working on small- to medium-sized operations and technology change initiatives or system implementations with ”brand name” consulting firms or internal consulting organizations at leading corporations

  • Experience

  • Knowledge of change management methodologies and how they relate to technology implementations

  • Excellent written and verbal communication skills for developing client deliverables and presentations

  • You will likely spend a significant amount of time onsite with our clients. As such, you must have the ability to travel and have a valid driver’s license. This travel can be as much as 4 to 5 days of a work week.

Ideally, you’ll also have

  • Prior consulting experience with a Big 4 firm or large global financial institution

  • Experience providing change management support to the following CRM solutions: Salesforce.com, MS Dynamics, Seibel, CRM OnDemand

  • A minimum of 4+ years’ experience in Change Management, Project Management, or System Implementation

  • Experience within Insurance, Consumer, Mortgage and Wholesale banking

  • The ability to deliver high stakes deliverables under demanding timelines. You should have the ability to be flexible with changes and keep the client focused and stay within the scope of the engagement.

  • Understanding of key technology and services vendors and products supporting the mortgage, consumer and wholesale banking value chain.

  • Change Management Certification

What we look for

Top performers stay abreast of current business and industry trends relevant to the client's business. Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Drive high-quality work products within expected timeframes and on budget. Top performers in this role will have strong experience managing teams, leading programs and working with C-suite clients.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • The opportunity to manage a portfolio of talent within a designated service line

  • A collaborative environment where everyone works together to create a better working world

  • Excellent training and development prospects, both through established programs and on-the-job training

  • An excellent team of senior colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Apply now