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EY Asia-Pac FSO HR Enablement Leader in United States

Asia-Pac FSO HR Enablement Leader

Core Business Services

Requisition # GLO0015X

Post Date Oct 07, 2020

We are looking for an experienced HR professional who can drive the overall effectiveness and efficiencyofthe delivery ofintegrated talent management services to the business. EY has embarked on anHR transformation journey and this role will be at the forefront of the agenda engaging with multiple stakeholders across the region. EY’s global strategy for attracting and retaining diverse skills of talent, that drivesanoptimal business outcome, is ever more paramount. This role will help build synergy across markets in HR services whilst improving our candidate and internal client experience.

Role purpose

  • Accountable foridentifying improvements and working with function leaders to drive changewhere needed.

  • Accountable for HRoperations activities that are not conducted by HR Services or other Talentfunctions within the region (e.g. strategic & operational workforceplanning and management, oversight of recruitment and onboarding)

  • Works inconjunction with GDS and hosted entity HR services teams (as per the agreedgovernance process) to deliver high quality HR support and services in linewith the region’s expectations and to agreed service levels.

Key relationships

This role will introduce and influence any required changes, affect project outcomes across Asia-Pac FSO, and will actively participate as a senior member of the Asia-Pac FSO talent team.

Reporting to Asia-Pac FSO Talent Leader;

  • Managingthe HR Enablement team consisting of

  • HR Operations Manager

  • GDSassociates

  • Closelyworking with

  • Asia-Pac as well as regional Talent function leaders

  • Hosted entity HR enablement and recruitment leaders

  • Service Line (SL) Operations, Finance and resource managementteams

  • GDS supervisors

  • Workforce planning deployment Centre of Excellence (COE) andproject team

  • Managingstakeholders such as

  • FSO regional leadership team

  • FSO regional service line and market segment strategic talentconsultants

  • Regional Operations and Finance Directors


1) Project management and change management

  • Implement regionaland global talent projects/ initiatives that support the delivery ofour broader Talent agenda beyond specific functions (e.g. recurring programssuch as Global People Survey and other Listening surveys)

  • Manage and execute the Workforce Planningdeployment project across FSO, working with talent consultants, finance andoperations. Proactively manage risks and issues in relation to stakeholdermanagement or change management

  • Forany change programmerequired within the region (e.g.creating efficiencies between functions, cross-functional engagementinitiatives) lead, and/or contribute to the change management approach and be achange agent

2) GDS and HR Shared Services delivery oversight

  • Act asa “steward” for HR processes and activities delivered by GDS and hosted entityHR services teams, enabling alignment of expectations between Region team, GDSteam and hosted entity HR services

  • Meetregularly with GDS Manager and hosted entity HR service lead to providefeedback, discuss quality and timeliness of service execution, escalateoperational issues and drive collaboration

  • Ownmaintenance and timely update of knowledge base (Shared Drive, Share Point) toenable effective service delivery (as appropriate)

3) Recruitment and onboarding oversight

  • Ensure adequate Service LevelAgreements (SLAs) and regular checks in place for quality service delivery ineach market

  • Oversee the many aspects ofrecruitment operations (examples include management of FSO agency negotiaterates, search approvals and other EY/FSO recruitment policies -approvals/client recruitment protocols etc.

  • Overseecandidate experience measures from the candidate experience questionnaire andonboarding surveys

  • Be the point of contact for theregion regarding recruitment related escalation and resolve issues withrelevant parties

  • Engage with business, Talent functions and TalentConsultants to understand regional onboarding needs and develop adequateonboarding program materials to drive an exceptional onboarding experience inthe regional context

To qualify for the role you must have

  • Strongteam, leadership and people management capabilities

  • Strongproject management skills, able to coordinate multiple projects/ initiativessimultaneously and meet demanding time frames

  • Strongbusiness acumen and commercial awareness

  • Abilityto seek and set direction, strong influencing and change management skills,acts as a change agent

  • Abilityto quickly grasp complex business problems, develop a logical / rationalframework for investigating the problems

  • Strongcommunication skills and ability to work effectively with multiple stakeholdersin a matrix-based organisation at all levels

  • Strongclient focus with the ability to build good relationships and work virtually/across borders

  • Maintaina strong understanding of key business and financial drivers that determineEY’s success

  • Anunderstanding of digital technology’s impact and the opportunities it creates


  • Significantexperience of working in HR operations, organizational effectiveness or asimilar function required

  • Knowledgeof HR systems, basic HR measurement and process improvement preferred

  • Experiencein metrics reporting and analysis preferred

What working at EY offers

Our comprehensive Total Rewards package includes support for flexible working and career development, and benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support,coaching and feedback from some of the most engaging colleagues around

  • Opportunitiesto develop new skills and progress your career

  • Thefreedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.