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EY ServiceNow Architect in United States

ServiceNow Architect

Core Business Services

Requisition # GLO0015Z

Post Date Apr 27, 2021

LOCATION: US

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY toidentify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the most affordable possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity

EY Technology is expanding the team which manages and maintains our growing internal ServiceNow platform. This is an opportunity in a fast-paced environment working and consulting on technical projects, architecture and best practices with our world class developers, support and platform engineering staff. As a ServiceNow Architect you will become one of the go-to team members who provides strategic technical and architectural direction to the implementation teams, develops platform roadmaps, ensures quality project implementation and leverages deep understanding of the platform to develop solutions to meet business needs. The goals of the ServiceNow Architect are to provide answers to technical queries, provide technical guidance, assist with complex break fix and technical requirements and act as a central resource for all things ServiceNow. This position requires you to challenge yourself to create and innovate while ensuring current and future continuity and extensibility of the platform.

Your key responsibilities

In this key role you will be responsible for working with multiple teams and internal clients to assist with the following duties:

  • Acting as a technical Point of Contact for all areas of the platform

  • Providing Guidance on best practices

  • Maintaining/Increasing Platform Health

  • Maintaining/Increasing Platform Security

  • Consulting/Advising on Solutions

  • Minimize customizations/advise on out of box capabilities

  • Advising where a requirement is not feasible or advisable

  • Assisting with road map development and prototyping

  • Executing Platform related projects

  • Assisting with Incident resolution when needed

  • Mentoring of other team members

  • Ability to see (big picture) impacts of configurations or customizations beyond the current scope of work

  • Ability to learn emerging or currently not in use features the tool very quickly

Skills and attributes for success

The skills you bring to our growing team will be instrumental in the success of future projects and the transformation of our platform into a more user centric experience while ensuring current and future continuity and extensibility. Your expertise will bring knowledge which can be shared with fellow staff members to present them with educational opportunities to enrich their career growth while teaching best practices. A candidate must be able to quickly adapt and learn our environment and constraints to add value to our team.

To qualify for the role, you must have

  • At least 8 years of experience with the design, development, administration and support of service management platforms

  • At least 6 years of design, development & administration experience of the ServiceNow platform

  • Extensive experience with SOAP and REST integrations and associated security protocols

  • Experience configuring, deploying and supporting ITSM and ITBM applications

  • Experience configuring, deploying and supporting custom applications

  • Experience configuring, deploying and supporting Discovery and Service Mapping

  • Understand Infrastructure (hardware, OIDs, PowerShell, SSH Commands)

  • Proven track record of technical leadership roles delivering complex requirements using creative and innovative methods

  • Proven track record of building relationships with multiple diverse stakeholder groups to complete complex initiatives

  • ServiceNow Certified Application Developer

  • ServiceNow Certified System Administrator

  • Exceptional communication skills which allow effective communication with all ranks of stakeholders who may be technical or non-technical stakeholders

  • Ability to drive initiatives with minimal supervision

Ideally, you’ll also have

  • ITIL v3 or v4 Foundations Certification

  • Experience with Agile Development Methodology

  • Orchestration experience

  • Schedule Flexibility (we have global stakeholders)

What we look for

Our team values self-starters who demonstrate leadership skills and value the contributions of individual team members and leverage their strengths. Demonstrated technical leadership coupled with the ability to see the big picture to avoid causing technical debt or cross platform issues is a necessity. Having a ‘can do’ attitude and being able to work with and mesh well with multiple people from diverse backgrounds and negotiating diverse personalities while effectively communicating is key to this position.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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