EY Jobs

Assistant Director - Manager - Excellence & Innovation - Knowledge Management

Core Business Services

Requisition # WRO003CQ

Post Date Feb 02, 2021

EY GDS (Global Delivery Services) means 40.000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.

EY is investing in the development of a modern and efficient knowledge sharing environment so that the most valuable asset of EY, the knowledge of our consultants and employees, is readily available to enable teams to win in the market and deliver exceptional client service on engagements. The role of the knowledge manager is integral to making this happen.

The opportunity:

The Knowledge Manager Assistant Director is responsible for understanding and executing on the timely delivery of end-to-end KM products & services (content, community, and culture) as set out in the domain’s integrated knowledge plan. This position will work closely with the Domain KM team and deliver on the globally funded remit of KM services. This position will also engage around account and market segment KM opportunities that may be delivered via Insights Plus (fee for service basis). EY Knowledge has developed standardized products, methods, and templates to deliver a consistent experience to clients, to improve quality, to reduce duplication, and drive ongoing innovation. This position will demonstrate strong support and use of KM products and services, deliver in activities aligned to the KM value chain and RACI, and will engage in mentoring junior team members to support consistent delivery. This position will elevate ideas to streamline, simplify and improve business impact and efficiency. The Knowledge Manager Assistant Director will have a primary domain focus and will be expected to engage in cross domain and transformation programs. This position will deliver against the full end-to-end knowledge management value chain including content, community, and culture activities. Overall success will be measured by the achievement of domain KM priorities and contributions to KM expectations and functional KPIs. This position actively leverages KM analytics to bring new ideas, has a “continuous improvement” mindset, and helps to cultivate high performance teaming.

Your key responsibilities:

Knowledge Managers at the Assistant Directors rank will be responsible for the following activities:

• Delivers end-to-end KM products & services for agreed domain priorities aligned to KM expectations and functional KPIs (consistent standards, methods, etc.) and KM value chain / RACI

• Collaborates effectively across the KM team and demonstrates role model behavior for high performance teaming

• Adheres to and role models consistent use of methods, standards, etc.

• Measures success of the end-to-end KM delivery via domain and functional KPIs; ensures timely completion of time and project tracking; leverages common reporting and analytics to improve performance and proactively elevates ideas to improve service delivery

• Engages in cross domain programs and transformation projects that contribute to increased business impact and evolution of KM products and services

• Effectively collaborates across geographies and cultures

• Provides timely performance feedback for team members, engages in meaningful coaching and mentoring opportunities, actively engages in the onboarding of new team members, and provides counseling to some team members

• Understand and use EY Next Wave Strategy and EY Knowledge Priorities to guide all actions

• Ongoing evaluation of end-to-end KM services to deliver value to the domain

• Objective maturity assessment of the domain to provide recommendations for additional enhancements

• Engage key stakeholders and deliver effective change and progress the knowledge culture

• Identify opportunities to achieve a step change advancement of the accessing knowledge

Skills and attributes for success:

• Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)

• Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business

• Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed

• Consultative mindset and integrated teaming approach to service delivery

• Ability to communicate and influence effectively to lead change with people on a global basis

• Strong executive presence and demonstrated success in building relationships at a senior level

• Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains

• Strong project management skills and experience in leading complex programs and projects to achieve milestones and objectives

• Excellent verbal and written communications skills

• Advanced skills in Word, Excel, PowerPoint and SharePoint

• May coach and mentor less-experienced members of the domain team including other Knowledge Managers

• May require occasional travel, both domestic and international

• Proficient in English, both written and verbal

To qualify for the role, you must have:

• Bachelor’s/University degree, preferably in business

• Advanced degree a plus

• 7 – 10 years of knowledge management or equivalent experience.

• Five or more relevant domain experience

• Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience

• Professional service industry experience or client-serving experience strongly preferred

Ideally, you’ll also have:

• Demonstrated understanding and relevant experience in the assigned knowledge domain

• Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business

• Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed

• Consultative mindset and integrated teaming approach to service delivery.

What we look for:

We’re interested professionals with excellent communication skills to influence effectively to lead change with people on a global basis. We look for someone with strong executive presence and demonstrated success in building relationships at a senior level.

What working at EY offers:

• Support and coaching from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Apply now.