EY Jobs

Knowledge Manager - Supervising Associate - Industry Markets

Core Business Services

Requisition # WRO003CS

Post Date Apr 06, 2021

EY GDS (Global Delivery Services) means 40.000 specialists providing global IT, HR, finance, project management and strategic business services to EY member firms. In addition, we deliver support and solutions to clients from all over the world.

EY is investing in the development of a modern and efficient knowledge sharing environment so that the most valuable asset of EY, the knowledge of our consultants and employees, is readily available to enable teams to win in the market and deliver exceptional client service on engagements. The role of the knowledge manager is integral to making this happen.

The opportunity:

The Knowledge Manager Supervising Associate is responsible for understanding and executing on the timely delivery of end-to-end KM products & services (content, community, and culture) as set out in the domain’s integrated knowledge plan. This position will work closely with the Domain KM team and deliver on the globally funded remit of KM services. This position will also engage around account and market segment KM opportunities that may be delivered via Insights Plus (fee for service basis). EY Knowledge has developed standardized products, methods, and templates to deliver a consistent experience to clients, to improve quality, to reduce duplication, and drive ongoing innovation. This position will support the delivery of KM products and services aligned to the value chain and associated RACI. This position will elevate ideas to streamline, simplify and improve business impact and efficiency. The Knowledge Manager Supervising Associate will have a primary domain focus and will be expected to engage in cross domain, transformation, and service excellence programs. Overall success will be measured by the achievement of domain KM priorities and contributions / impact to KM expectations. This position actively leverages KM analytics to bring new ideas, has a “continuous improvement” mindset, and demonstrates high performance teaming.

Your key responsibilities:

• Delivers end-to-end KM products & services for agreed domain priorities aligned to KM expectations (consistent standards, methods, etc.) and KM value chain / RACI

• Collaborates effectively across the KM team and demonstrates high performance teaming

• Adheres to the consistent use of methods, standards, etc.

• Measures success of the end-to-end KM delivery for domain by leveraging common reporting and analytics; proactively elevates ideas to improve service delivery 

• Engages in cross domain programs and transformation projects that contribute to increased business impact and evolution of KM products and services

• Effectively collaborates across geographies and cultures 

• Provides timely performance feedback for team members and engages in meaningful counseling and mentoring responsibilities; actively engages in the onboarding of new team members

• Understand and use EY Next Wave Strategy and EY Knowledge Priorities to guide all actions

• Understand end-to-end KM services and translate to role

• Objective maturity assessment of the domain to provide recommendations for additional enhancements

Skills and attributes for success:

• Demonstrate understanding and relevant experience in assigned knowledge domain (service line, sector, or geography)

• Understand knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business

• Understand knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed

• Consultative mindset and integrated teaming approach to service delivery

• Ability to communicate and influence effectively to lead change with people on a global basis

• Executive presence and demonstrated success in building relationships at a senior level

• Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains

• Strong project management skills and experience in managing programs and projects to achieve milestones and objectives

• Excellent verbal and written communications skills

• Advanced skills in Word, Excel, PowerPoint and SharePoint

To qualify for the role, you must have:

• Bachelor’s/University degree, preferably in business

• Advanced degree a plus

• 5 – 7 years’ of knowledge management or equivalent experience.

• Two or more years relevant domain experience

• Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience

• Professional service industry experience or client-serving experience strongly preferred

Ideally, you’ll also have:

• Demonstrated understanding and relevant experience in the assigned knowledge domain

• Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business

• Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed

• Consultative mindset and integrated teaming approach to service delivery.

What we look for:

We’re interested professionals with excellent communication skills to influence effectively to lead change with people on a global basis. We look for someone with strong executive presence and demonstrated success in building relationships at a senior level.

What working at EY offers:

• Support and coaching from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Apply now.