EY Metrics & Reporting Analyst in Wrocław, Poland

Metrics & Reporting Analyst

Core Business Services

Requisition # WRO001II

Post Date Feb 13, 2018

About EY GDS

EY Technology is a global organization that works with our internal clients, to provide IT support and solution to client teams, internal support functions and global projects and programs. Over the next few years, GDS Poland will increase the number of IT professionals in its center to develop and support EY’s business and internal applications. These professionals include IT project managers, business analysts, software architects, infrastructure engineers.

EY Technology team maintains and enhances EY’s IT infrastructure and works for our internal clients across the globe. You will work with EY locations, supporting our service lines and key business processes or be part a dedicated IT team handling cross-organizational initiatives and transformational projects.

Job Summary:

The role is responsible for designing and consulting on reporting which will provide quality control and compliance analyses on the service management processes based on identified metrics supporting Information Technology. The role is ultimately responsible for the design, development, analysis and delivery of ESM’s analytical reporting which monitors such IT processes and may additionally manage the ESM Reporting Analysts who build said reporting. The role identifies performance against KPIs within these reports to isolate trends and provide information on risk indicators and exceptions to standard procedures. The role is expected to be viewed as a thought leader with senior business management to propose ways to identify out of compliance situations as well as assist these business leads in organizing, evaluating and efficiently managing a department based on these and other reporting metrics. The role is generally guided by the ESM Reporting Lead.

Your key responsibilities

Assist with the development, compilation and / or analysis of a specific set of reports within the IT Services.

To qualify for the role you must have

  • Degree at university level

  • English language skills - excellent written and verbal communication

  • Experience in a technology operations role and/or in service management

  • At least intermediate SQL skills

  • At least intermediate VBA skills

  • Analytical and reporting solving skills

  • Experience in working as part of a diverse and geographically dispersed team

  • Experience in Service Now reporting is a plus

  • Experience with ETL and BI tools ( Spotfire, Power BI, Tableau) is a plus

  • Excellent interpersonal skills

  • ITIL V3 Foundation Services Certification – nice to have

Who we look for?

We love working with people who are passionate about their job and have amazing skills in their area a think that: you’re an expert in the field with highly developed business and interpersonal skills, you’re always ready to face new professional challenges, you’re a person with a great sense of humor and you’re open to cross-border experiences; it’s a role for you.

What EY GDS offers?

  • Work in prestigious, stable company

  • Contact of employment

  • Fair salary

  • Relocation package

  • Participating in interesting projects

  • Work in a professional, dynamic, truly global team

  • Development opportunities in international multilingual environment

  • Medical cover

  • Life insurance

  • Sports card

  • Laptop

  • Business trips support

  • Language classes

  • Referral programme

  • Charity initiatives

  • Trainings

  • Wellness & Spa programme

  • Sport Groups

  • Additional bonuses

  • Modern office space near market square

  • Home office up to 3 days

If you feel that the role suits your personal goals and career path, please send us your current resume.

Join us in building a better working world. Apply now.