EY Travel Center Specialist in Wrocław, Poland
Travel Center Specialist
Core Business Services
Requisition # WRO001Y0
Post Date Dec 07, 2018
EY Global Delivery Services means 27.000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.
EY GDS is proud to announce establishing a new team in its GDS Poland center in Wroclaw – Travel Center Team for internal employees in Wroclaw and Warsaw. The goal of the Travel Center is to guarantee our local employees satisfaction and compliance with EY Travel policy. The Travel Center will hire one person with sound travel, administration or customer service experience, whose daily support will be highly beneficial in mitigating travel risks, improving travel policy compliance and generating travel savings.
With developing the Travel Center for internal employees, we are looking for a person with solid travel, administration or customer service experience. You can expect a day-to-day exposure to a global working environment and the support of experts both from travel arrangement field, and global administration team.
Your key responsibilities
The main focus of your role would be fulfilling our global travel arrangement strategy in terms of choosing the best fit in-policy travel solutions for your internal customers, as well as discussing and booking the best solutions. Apart from the travel-related duties, you will have an influence on the relationship with the client and contribute to the global travel arrangement strategy. No travels will be required for this role.
S kills and attributes for success
You will be responsible for qualifying the nature of travel requests, searching and proposing in-policy solutions per travel requirements
You will support EY’s partners by providing relevant travel and policy related information
Booking transportation, accommodation and other travel services (via the online booking tool or directly via the travel agency depending on complexity) will be one of your daily duties
You will also ensure pre-trip approval of each request
Changing or cancelling travel bookings might be needed in some cases
You will be obliged to enter required data into the back office system and bring complaints to the right travel vendor
To qualify for the role you must have
Proven experience as a travel, administration or customer service agent
Excellent communication and soft skills (both oral and written)
Reactivity to manage urgent travel needs in a calm and professional manner
Ability to easily adapt to changing business requirements
Proactive attitude in terms of sharing ideas for further process improvement
Strong focus on details and the policy objectives
Fluency in Polish and English
What we look for
We’re interested in hiring professionals with excellent communication skills, performed both oral and written on a daily basis. You should be able to work independently as well as in the team and remain effective in case of an urgent travel need. You should share proactively new ideas and solution for process improvement.
What working at EY GDS offers
We offer the possibility of working on a permanent employment contract, with a competitive salary and a broad package of benefits. It will include private medical care, life insurance and additional monthly benefits up to your choice (Multisport card, discount cards etc). We promote a healthy lifestyle, offering fresh juices and fruits in the offices, as well as a wellness and massage program We support learning new languages with high surcharges of language courses. You will receive not only a broad introduction training, but also monthly and periodical trainings, both technical and soft-skill themed.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
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